Privacy Policy

Last updated: 27 June 2026

This Privacy Policy explains how HomeSafe Companion Ltd ("we", "us") handles personal information in the HomeSafe Carer mobile app and its companion service HomeSafe UK (together, "the service"). We are based in the United Kingdom and the service is operated under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who this policy applies to

Two kinds of people use the service: the loved one (typically an older adult who installs HomeSafe UK on their own phone) and one or more carers (family members or paid carers who install HomeSafe Carer to stay in touch). This policy covers both.

2. What we collect

The loved one decides what to enter in their HomeSafe UK profile. That data can include:

• Name and date of birth
• Home address, city, postcode
• Mobile phone number
• Family doctor's name, phone, clinic and specialty
• Up to five emergency contacts (name, phone, relationship)
• Medical conditions, medications, allergies, blood type, mobility notes
• An 8-digit family code that connects the loved one's profile to their carers

When a carer joins a family via HomeSafe Carer, we also store:

• The carer's display name (as they enter it)
• A device identifier so the same physical phone is not counted twice
• The time the carer joined
• Whether the carer is the primary contact or a secondary one

3. What we do NOT collect

• We do not run advertising or analytics SDKs.
• We do not track location continuously. Location is only shared if a carer manually taps "Share Location" on the Emergency screen, and even then it is sent through the phone's standard SMS or WhatsApp — not through our servers.
• We do not read your contacts, photos, microphone or camera. If you start a WhatsApp call or FaceTime call from inside the app, those apps may ask for their own permissions.
• We do not collect payment details. The app is free during the pilot; if a paid tier launches, payments will be handled by Apple or Google in-app purchases, and we will receive only the receipt confirmation.

4. How we use what we collect

We use the loved one's profile only to display it inside the carer app so that family members can see who they are connected to, reach the right phone numbers, and act quickly in an emergency. Carer device identifiers are used only to make sure the same carer is not added to the same family twice when they reinstall the app or update its version.

We do not sell or rent personal information to anyone, ever.

5. Where data is stored

Profiles and family records are stored in a managed PostgreSQL database hosted by Render Inc., in their EU region, encrypted at rest. Traffic between the app and our server is encrypted in transit (HTTPS). We keep one daily encrypted backup for thirty days and then delete it.

6. How long we keep data

A loved one profile remains in our database as long as at least one carer is connected to it. If every carer disconnects and the loved one deletes their HomeSafe UK profile, the record is removed within thirty days. You can request earlier deletion at any time using the contact email below.

7. Sharing with third parties

We only share personal data with:

• Render Inc. (our hosting provider) — they store the data on our behalf and are bound by their own data processing agreement.
• Apple and Google — only the minimum needed to deliver the app through their stores and, in future, process subscription payments.
• Emergency services or your family — only when you tap a button to share location or call them. Those messages do not go through our servers.

We do not share data with advertisers, data brokers, or for AI training.

8. Your rights under UK GDPR

You have the right to:

• Ask what data we hold about you (right of access)
• Ask us to correct anything that is wrong
• Ask us to delete your data (right to erasure)
• Ask us to stop processing your data
• Ask for a copy of your data in a portable format
• Complain to the UK Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email us at the address below. We respond within thirty days.

9. Children

HomeSafe Carer is not designed for, or directed at, children under thirteen. Loved ones using HomeSafe UK are expected to be adults capable of consenting to share their information. If you believe a child has provided personal data through the service, contact us and we will delete it.

10. Changes to this policy

If we change this policy in a meaningful way, we will update the "Last updated" date at the top and, where appropriate, notify connected carers inside the app the next time they open it.

11. Contact

HomeSafe Companion Ltd
London, United Kingdom
Email: hello@homesafecompanion.co.uk